At L&T Realty, we are dedicated to evolving, innovating, and adapting to provide you with the best possible service you deserve.
If we have fallen short in addressing your needs or if our performance hasn’t met your expectations, we kindly request you to redirect your grievances to us at escalation.crm@larsentoubro.com or fill out the form below. We will respond within 5 working days after conducting an internal review of your case.
If you don’t receive a response or are not satisfied with the resolution, please email the Head of Customer Care at head.customercare@larsentoubro.com. We will respond within 7 working days after conducting a detailed investigation of your case.
If the resolution provided by our Head of Customer Service doesn’t meet your expectations, please contact our Nodal Head at head.nodal@larsentoubro.com. We will review your case and provide a response within 7 working days.
If our Nodal Head is unable to resolve your grievance within 7 days of your report, you are at liberty to escalate the matter to the highest authority for resolution. Kindly contact our CEO at ceo.lntrealty@larsentoubro.com for further assistance.